Responsible Gambling

At Casino Prima, we are committed to providing a safe and responsible gambling environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

Casino Prima is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict standards to ensure player protection and maintain the highest levels of responsible gambling practices as required by UK law.

Gambling Should Be Fun

Gambling should always remain a form of entertainment. If you find that gambling is no longer enjoyable or is causing problems in your life, it may be time to take a break or seek help.

Setting Limits

We provide various tools to help you maintain control over your gambling:

Deposit Limits: Set daily, weekly, or monthly deposit limits
Loss Limits: Control how much you can lose over a specific period
Session Time Limits: Limit how long you spend gambling
Wager Limits: Set maximum bet amounts
Reality Check: Receive pop-up reminders about time spent gambling

To set any of these limits, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team.

Self-Exclusion

If you need to take a break from gambling, we offer self-exclusion options:

Temporary Self-Exclusion: Block access to your account for 24 hours, 7 days, 1 month, or 6 months
Permanent Self-Exclusion: Permanently close your account

During any self-exclusion period, you will not be able to access your account or receive promotional materials from us.

GAMSTOP

GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.

To register with GAMSTOP, visit www.gamstop.co.uk

Warning Signs of Problem Gambling

Be aware of these potential warning signs:

Spending more money than you can afford to lose
Gambling for longer periods than intended
Borrowing money to gamble
Neglecting work, family, or social responsibilities
Feeling anxious or depressed about gambling
Chasing losses with bigger bets
Lying about gambling activities
Using gambling as an escape from problems

Underage Gambling Prevention

Casino Prima strictly prohibits underage gambling. You must be 18 years or older to create an account and gamble on our site. We use advanced age verification systems and may request additional documentation to verify your age and identity.

If you suspect that a minor has accessed our services, please contact us immediately at [email protected]

Getting Help

If you're concerned about your gambling or that of someone you know, help is available:

UK Support Organizations:

GamCare: Free confidential advice and support
Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk
Gamblers Anonymous: Self-help fellowship
Website: www.gamblersanonymous.org.uk
Gordon Moody Association: Residential treatment and support
Phone: 01384 241292
Website: www.gordonmoody.org.uk
BeGambleAware: Information and support
Website: www.begambleaware.org

Contact Us

If you have any questions about responsible gambling or need assistance with setting limits or self-exclusion, please contact us:

Email: [email protected]
Live Chat: Available 24/7 through our website
Phone: +44 20 3808 9999 (Monday to Sunday, 9:00 AM - 11:00 PM GMT)

Additional Resources

For more information about responsible gambling and player protection:

Last updated: March 15, 2026

Remember: When the fun stops, stop.