Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino Prima. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinoprima.com and use our services in the United Kingdom.

1. Data Controller

Casino Prima Ltd is the data controller responsible for your personal data. You can contact us at:

Casino Prima Ltd
123 Gaming Street
London, UK, EC1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, billing information.
Technical Data: IP address, browser type, device information, log data.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect data when you:

Register an account or update your details.
Make deposits or withdrawals.
Use our website or mobile applications.
Contact customer support.
Participate in promotions or surveys.
Interact with our marketing communications.

4. How We Use Your Information

We use your personal data to:

Provide and manage your account and services.
Process payments and prevent fraud.
Comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
Improve and personalise your experience.
Communicate with you, including sending important updates and marketing materials (with your consent where required).
Conduct research and analysis to improve our services.

5. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Performance of a contract with you.
Compliance with legal obligations.
Your consent, where required.
Our legitimate interests, including fraud prevention, marketing, and service improvement, balanced against your rights.

6. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement as required by law.
Payment processors and financial institutions.
Third-party service providers who assist us in operating our business (e.g., IT providers, marketing agencies).
Affiliated companies within the Casino Prima group.

We require all third parties to protect your data and use it only for the purposes we specify.

7. International Transfers

Your data may be transferred outside the UK. We ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal and regulatory requirements.

10. Your Rights

You have the following rights under UK data protection law:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing, including marketing.
Right to withdraw consent at any time (where processing is based on consent).
Right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and support marketing efforts. For detailed information, please see our Cookie Policy.

12. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Casino Prima Ltd
Email: [email protected]
Phone: +44 20 7946 0123